Services are provided through AXA Assistance USA, boasting the largest travel assistance network in the world, providing employees and their families with around-the-clock, worldwide support from a team of travel professionals who coordinate assistance for emergencies wherever they occur.
Comprehensive Plan Features
- Information regarding passport and other documentation needs
- Travel, health advisories and inoculation requirements for foreign countries
- Daily foreign currency exchange rates
- Consulate and embassy locations
While traveling more than 100 miles from home for any single trip up to 120 days in duration, call Travel Assistance toll-free 24/7 for immediate help from a multi-lingual professional.
- Translation and interpreter services available for access day or night
- Locating legal services referrals for local attorney or consular offices; help maintaining business and family communications until legal counsel is retained; coordination of financial assistance for bonds/bail
- Baggage locating lost, stolen or delayed baggage from common carrier travel
- Emergency payment and cash coordination of cash advances for medical or other travel emergencies
- Emergency messages recording messages for retrieval at any time
- Document replacement for credit card, airline ticket, or other documents
- Vehicle return if evacuation or repatriation is necessary
- Locating medical providers and referrals for local care
- Case communications on medical status and communications between patient and other interested parties
- Emergency evacuation if adequate medical facilities are not available
- Transportation home for further treatment or the return of mortal remains
- Transportation arrangements for the visit of a family member or friend, or return home for dependent children if hospitalization is more than seven days
- Hotel arrangements for convalescence prior to, or after, medical treatment
- Coordination of medical insurance
- Obtaining prescription drugs or other necessary personal medical items
- Education and prevention guides and tips to help avoid identity theft
- Recovery information, instructions and guidelines in case of identity theft
AXA Assistance USA will not pay emergency evacuation, medically necessary repatriation, repatriation of remains or other expenses incurred while traveling within 100 miles, for more than 120 days, or for any one of the following reasons:
- Traveling against the advices of a physician
- Traveling for medical treatment
- Pregnancy and childbirth (exception: complications of pregnancy)
Expenses for emergency evacuation, medically necessary repatriation, repatriation of remains, return of dependent children, family or friend transportation arrangement and vehicle return up to $200,000 per person per event.
A Case in Point...
